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Frequently Asked Questions (FAQ)

If you have a question that is not answered here, please contact us.


What do I need to run Seemonkey™?

For Seemonkey, you'll need:

  • A laptop or desktop running Windows XP, Vista, or Windows 7
  • Either a webcam (for Windows XP/Vista/7), or:
  • One of the compatible Canon PowerShot digital cameras (Windows XP/7 Only)
  • A color printer

  • Does Seemonkey™ work on Windows Vista?

    Yes, Seemonkey™ now runs on Vista computers. While you cannot use Canon PowerShot digital cameras with Seemonkey on Vista, you can still use a high-quality webcam. The printout quality for high-end webcams is very similar to digital cameras. To use a PowerShot camera, you'll need to use a computer with Windows XP or 7.


    Does Seemonkey™ work on Windows 7?

    Yes, Seemonkey™ runs on Windows 7 computers. You can use a high-quality webcam on Windows 7 and some of the later Canon Powershot cameras.


    Does Seemonkey™ work on Mac OS X?

    Unfortunately, no. Right now Seemonkey™ is Windows only. We have plans to offer some OS X support in the future, but it will take some time and there is no planned date yet. If you want to find out any news, please add yourself to the mailing list.

    Meanwhile you may want to consider David Cline's software.


    Where can I find a compatible Canon camera?

    Check the list of compatible Canon cameras. Any cameras not on that list are incompatible with Seemonkey.

    There are always compatible cameras for sale on eBay. Since most of the cameras are older (but still perfect for Seemonkey use), the prices are very reasonable. Expect to pay $50-100 for a used camera, or even cheaper if you hunt around.

    You can also check your local craigslist to see if anyone is selling a compatible camera.

    You might even have one lying around! Check your old cameras, and ask friends & family if they have older Canon cameras that they don't use. Chances are you might find one you can borrow.


    Which webcams are compatible?

    Any recent webcam (in the past few years) should be compatible. However, many cheaper webcams (including some that are built-in to many laptops) have awful image quality, and the printouts will not look very good. We recommend a high-end webcam, like the Logitech QuickCam Pro 9000 or the Microsoft LifeCam Cinema (see links below)

    However, even high-end webcams like those listed above will not be as good as just about any digital camera. Digital cameras have much better still image quality, and webcams tend to suffer from a lot of motion blur (even when there's plenty of light). For this reason, we suggest you use a digital camera whenever possible.


    When will you offer the Seemonkey service in my area?

    You can view our current service area on the services page.

    We are looking to expand our service area and have plans for the future. If you'd like to hear any updates, please sign up for our mailing list and you'll know as soon we expand.


    Where are the pictures stored?

    The pictures are stored in "My Documents" folder, in the "My Pictures" sub-folder. Open "My Computer", click on "My Documents", then click on "My Pictures". You should see a folder like "Seemonkey Photos 2010-01-01" or similar; this is where the pictures are stored. Seemonkey will create a new folder depending on the date.

    If your "My Pictures" folder is in a non-standard location (if you've changed it on your computer), then the pictures will be in the "C:\Program Files\Seemonkey\Photos" folder.

    You can copy those pictures to another place on your computer, email them, share them with friends, etc.

    Seemonkey saves each individual picture, as well as the photostrip. The individual pictures end with -0.jpg, -1.jpg, or -2.jpg, and the photostrips end with -strip.jpg.


    What's the difference between non-commercial and commercial use?

    Non-commercial Use means that you're using it for your own event, or for your own enjoyment. Basically, you're not making money from it and you're not using it as part of your business.

    Commercial Use means that you're either charging to use the software, or you're using it as part of your business.

    If you're using it for your own (or a friend's) wedding or party, that's non-commercial. If you're charging someone to setup or use the software at their even, then that's commercial. If you're using Seemonkey at your place of business, that's also commercial.


    Can Seemonkey be used for commercial purposes?

    Yes, Seemonkey finally has the option to be licensed for businesses. On the buy page, please choose the Commercial License in order to use Seemonkey software as part of your business.


    What printer do you recommend?

    Seemonkey will work with just about any photo printer, as long as it can print borderless photos on 4x6 paper at decent quality. We've used Canon iP4500 inkjet printers with good results. The ip4500 is no longer available, but its successor the ip4820 is available on Amazon:

    However, we are currently testing the Canon Selphy CP780 compact dye-sub printers to replace our ip4500's. The dye-sub printers use a different print technology than inkjets, and the resulting printouts have better image quality. But even more importantly, they are more durable than injet printouts. The downsides of the dye-sub printers are that 1) they are slightly slower, and 2) the ink & paper is more expensive, and 3) the paper tray only holds 18 sheets of paper at a time. This means you'll spend a lot of time refilling the paper. But even with all those cons, the CP780 looks to be worth the hassle for quality & durability.


    What kind of paper does Seemonkey print on?

    Seemonkey can print on just about any type of paper, but it works best with 4x6 photo paper. This allows the software to print 2 copies of each photostrip. The photostrip itself contains 3 pictures stacked vertically, just like in a traditional photobooth.

    Alternate layouts are coming soon.


    Where can I find perforated photostrip paper?

    We just buy 4x6 photo paper and use a perforator blade on a rotary paper cutter. The linked cutter and blade work well and can be found at local craft stores or online.

    Any rotary would work, as long as you can find a perforating blade. Just perforate the 4x6 photo paper down the middle (the long way), and then load into the printer as normal. After the photos are printed, the strips can be easily torn apart by hand.


    I get the error "Create DC failed"

    One cause of this problem is if the wrong printer is set as the default. Please go to the windows printer window (in the Control Panel under "Printers and Faxes") and make sure the right printer is set as the default, and that it is connected, online, not paused, etc. To choose a default, right click on a printer and choose "Set as default printer". To make a printer online, right click on the printer and uncheck the "Use printer offline" item.


    After a picture is taken, I get a "permission denied" error

    This happens sporadically when an anti-virus tries to scan a picture while it's being written. This will come & go when that's the case. Disable your anti-virus temporarily and try again.


    The DSLR appears to take one picture, then the program stops

    Some older DSLRs are incompatible with newer versions of Windows. If you're using Windows 7, you can try installing the XP drivers for your camera (yes, it often works).


    The printer prints full page 8.5 x 11 strips

    You need to set change the printer settings in windows. Open the printer window (in the control panel), then click on printer you're using. Then right click and go to "Printing Preferences". Set up your printer for 4x6 portrait borderless photos, then hit ok. Make sure you have the right paper in the printer.